Factory certified service on the equipment you already run
Printers, scanners and label systems serviced on site across Canada or at our Toronto depot, on an annual agreement or time and material.
- Offices across Canada
- 8
- Standard response within 75 km
- 8 business hours
- Repair centre in Toronto
- 1 depot
- Of service in Canada
- 50 years
Something is down
Give us the model and the symptoms. A service coordinator replies within one business day.
Cover a fleet
Tell us what you run and a specialist walks you through agreement and time and material options.
Certified by the manufacturers you rely on
Our technicians are trained and certified directly by these manufacturers, so the person who shows up already knows your equipment before they open the case.
Not on the list? Send us the model and we will confirm
Three ways to keep your equipment running
Every on site call includes one hour of labour and one hour of travel. Parts are OEM.
On site across Canada
Factory certified technicians come to you for printers, scanners and label systems, wherever your operation runs.
- One hour of labour and one hour of travel included on every call
- Standard response of eight business hours within 75 km of a service location
- Beyond 75 km we still come; extra travel is billed separately and quoted per site
Depot repair in Toronto
Ship or deliver your equipment to our Toronto repair centre for evaluation and repair.
- Written estimate before any work is approved
- No work starts until you approve it
- Send the model and symptoms and we get an RMA or a technician scheduled
Agreement or time and material
Lock in a rate you can plan around, or pay as you go. A specialist can work out which costs less for your fleet.
Rate locked for the full term, with one maintenance visit a year included.
Pay only for the service you use, when you use it.
From request to repair
Already know your printer or scanner needs a repair? This is what happens next.
Tell us the model and the symptoms
Use the service request form, or call 800-263-4258 if production is stopped.
A service coordinator replies
Within one business day, with questions and next steps.
Technician scheduled or RMA issued
We schedule a factory certified technician or issue an RMA, whichever the problem needs.
Repair
Our technicians are stocked with OEM parts. Depot repairs start only after you approve a written estimate.
Eight offices, one depot, coverage across Canada
Sales and service run from eight offices, with depot repair at our Toronto repair centre.
Ontario
- TorontoHead office and depot
- KitchenerSales and service
- LondonSales and service
- OttawaSales and service
100 Woodbine Downs Boulevard
Toronto (Etobicoke), Ontario M9W 5S6
Quebec
- MontrealSales and service
Alberta
- CalgarySales and service
- EdmontonSales and service
British Columbia
- VancouverSales and service
8 business hours
Standard response time.
We still come
Extra travel is billed separately and quoted per site.
What brands and models do you service?
We are an authorised service provider for Zebra Technologies, Brady (formerly Honeywell Productivity Solutions and Services), Citizen, SATO, Toshiba TEC, CAB, Epson, Canon, Evolis, Entrust, HID Fargo and TSC Printronix Auto ID. We also support Label-aire and LABELMILL equipment. If yours is not listed, send us the model and we will confirm.
What if my location is outside your standard service radius?
We still service equipment more than 75 km from a service location. Travel time beyond the included radius is billed separately and quoted for your site.
What is the difference between an agreement and time and material?
An annual agreement locks in your rate for the full term and includes a yearly maintenance visit. Time and material means you pay only for the service you use, when you use it. Which costs less depends on how often your fleet needs attention, and a specialist can work that through with you.
What is included in an on site call?
One hour of labour and one hour of travel are included on every on site call. Work beyond that is billed at the applicable rate, and travel beyond 75 km from a service location is billed separately.
How does depot repair work?
Ship or deliver the equipment to our Toronto repair centre. We evaluate it and send you a written estimate, and no work starts until you approve it.
Do you service equipment you did not sell?
Yes. We are an authorised service provider for 12 manufacturers and we support Label-aire and LABELMILL equipment. If your equipment is not on the list, send us the model and we will confirm.
Tell us what is running, and what is not
One machine down today or a fleet you want under contract, choose a path below. Urgent? Call 800-263-4258.
Tell us the model and what is wrong
Give us the model and the symptoms and we will get an RMA or a technician scheduled.
- A service coordinator replies within one business day.
- For existing customers with service, repair, device, label, printer or scanner issues.
Not sure which coverage fits your fleet
Tell us what you run and a service specialist will walk you through the options. No pressure, no obligation.
- A specialist reads it, not an autoresponder.
- You get a reply within one business day.
- We come back with questions and options, not a pitch.
Service request
For existing customers who need support with service, repairs, devices, systems, labels, printers, scanners, or technical issues.
Thanks, we have your request
A specialist will reply within one business day.
Something went wrong and your details were not sent. Please try again in a moment.