Contact
Talk to someone who knows the equipment
Call the office nearest you, or send us the detail and a specialist replies within one business day. Head office is in Toronto, with offices in Kitchener, London, Montreal, Ottawa, Calgary, Edmonton and Vancouver.
Start here
What do you need
Four routes, so you reach the right person rather than a general inbox.
Something is down
A printer, scanner or label system needs a repair. Give us the model and the symptoms.
Service requestBuying or scoping a project
New equipment, a service agreement, or a system you are still working out. A specialist will walk you through it.
Request a consultationAn existing order or account
Invoices, shipments, supplies and account questions go fastest by phone.
Direct linesSomething else
A general question, a media enquiry, or you are not sure who you need.
Send a messageFind the office nearest you
Head office is in Toronto. Sales and service run from locations across Canada, and the fastest route to a person is usually the number for the office nearest you.
Head office
Toronto, Ontario
100 Woodbine Downs Boulevard
Toronto (Etobicoke), Ontario M9W 5S6
Kitchener, Ontario
519-885-2260London, Ontario
519-885-2260Montreal, Quebec
4028 boul de la Cote-Vertu
Ville Saint-Laurent, Quebec H4R 1V4
Edmonton, Alberta
800-468-7025 toll freeVancouver, British Columbia
800-468-7025 toll free, extension 4These are the contact details Ahearn & Soper publishes. Street addresses are listed where we publish them; for the other locations the phone number is the way in.
Direct lines
Who you need
If you already know which team you are after, this is the shortest route.
Service and support
Repairs, RMAs, agreements, a machine that has stopped
Sales
New equipment, quotes, a project you are scoping
Supplies and consumables
Labels, ribbons, cards and media
Accounts
Invoices, statements and billing
Careers
Open roles and applications
Privacy and accessibility
Requests under the privacy policy or the accessibility plan
Send us the detail
Tell us what you are trying to solve
The more specific you are about volumes, sites and what is going wrong today, the more useful the first reply will be.
What happens next
- A specialist reads it, not an autoresponder.
- You get a reply within one business day.
- If it is a repair, we come back with an RMA or a technician slot. If it is a project, we come back with questions and options.
Thanks, we have your request
A specialist will reply within one business day.
Something went wrong and your details were not sent. Please try again in a moment.
Questions
Common questions
How fast will someone get back to me?
A specialist replies within one business day. For a service call, the standard response time is eight business hours within 75 km of a service location.
Which office should I contact?
The nearest one. Sales and service run from eight offices across Canada and the head office is in Toronto. If you are not sure, the toll free number reaches us wherever you are.
Can I ship equipment in for repair?
Yes. Depot repair runs out of the Toronto repair centre at 100 Woodbine Downs Boulevard. We evaluate the equipment and send a written estimate before any work is approved.
How do I reach you about a privacy or accessibility request?
Email marketing@ahearn.com. Requests are handled by Danny Di Marco, VP of Finance and CFO and HR Director, on 416-675-3999.