Privacy policy
How Ahearn & Soper Inc. collects, uses and protects personal information on this website. The processors, the retention periods and the response times are named, not implied.
On this page
- What this policy covers
- Which laws apply
- What we collect
- Why we collect it
- How we get consent
- Cookies and your choices
- Who processes your data
- Who else we share with
- How long we keep it
- How we protect it
- If there is a breach
- Access, correction, deletion
- Stopping marketing email
- Our privacy officer
- Changes to this policy
- Contact us
The short version
- We collect what you type into a form, plus the standard technical information every web server records.
- We do not sell personal information.
- This site uses four cookie categories: essentials, analytics, marketing and personalization. Only essentials run before you choose.
- Embedded video stays blocked until you allow it. Nothing loads from YouTube until you say yes.
- You can ask to see, correct or delete your information. We answer within 30 days.
What does this privacy policy cover?
This policy covers the personal information Ahearn & Soper Inc. collects through its website, through the forms on that website, and through email you send us. It does not cover third party websites we link to, and it does not replace the privacy terms in a signed customer contract.
Ahearn & Soper Inc. is a Canadian company selling warehouse, labelling, automation and service technology to operations across Canada. Our customers are organisations, not consumers, so most of the personal information we hold is business contact information given to us by somebody doing their job.
Ahearn & Soper does not market to visitors in the European Union or the United Kingdom, so the GDPR does not apply to this website. Canadian and United States visitors are covered by the laws named below.
Which privacy laws apply to Ahearn & Soper?
Three apply. PIPEDA, the federal Personal Information Protection and Electronic Documents Act, governs how we handle personal information nationally. Quebec Law 25 adds stricter consent, transparency and breach rules for Quebec residents. CASL, Canada's Anti-Spam Legislation, governs the commercial email we send.
A definition, because the term does a lot of work here. Personal information is any information about an identifiable individual. Under PIPEDA it does not include the name, title, business address or business telephone number of an employee of an organisation. Quebec Law 25 is narrower on that point, so we treat the business contact details of Quebec residents as personal information regardless.
Law 25 has applied since 22 September 2023 to any organisation that collects personal information from Quebec residents, whether or not that organisation is based in Quebec.
What information does Ahearn & Soper collect?
Two kinds. Information you give us on a form or in an email, which is your name, business email, telephone number, company, job title and whatever you write in the message field. And technical information your browser sends automatically, which is your IP address, browser, operating system, the pages you opened and the site that referred you.
We collect personal information only when you choose to give it. There is no hidden collection on this site, and nothing is written to your device except the cookies described below.
We do not ask for and do not want sensitive personal information. Do not send us government identification numbers, financial account numbers or health information through a website form.
Why does Ahearn & Soper collect your information?
To answer you, and to run the site. Specifically: to reply to an enquiry, to send the guide or document you asked for, to send marketing email you have agreed to receive, to see which pages people actually use so we can fix the weak ones, and to meet our legal and record keeping obligations.
We identify the purpose at or before the moment we collect the information. Where a form exists for one purpose, we do not reuse the information for another.
We do not sell personal information, and we do not trade or rent contact lists.
How does Ahearn & Soper get your consent?
In three ways. You give express consent when you tick a box or submit a form that says what the information is for. You give consent to cookies through the banner on your first visit. And you give implied consent when you email us directly, because answering you requires using your address.
You can withdraw consent at any time, subject to legal and contractual limits, by emailing our privacy officer at the address below. Withdrawing consent for marketing email does not affect our ability to answer an active enquiry or to service a contract you hold with us.
Consent to non essential cookies is not bundled with anything else. You can accept analytics and refuse marketing, or refuse both, and the site still works.
Which third parties receive your information?
Thirteen service providers process information on our behalf. Each one is contractually limited to the purpose we specify, and none of them may sell it. The table below names every one, what it does for us, and what it receives. One of them, Make AI research, is an automated step rather than a person: it reads public sources about your organisation before a specialist calls you, and it never decides anything about you on its own.
Service providers that process information for Ahearn & Soper
| Service provider | What it does for us | What it receives | Cookie category |
|---|---|---|---|
| Webflow | Hosts this website and stores form submissions | Form contents, IP address | Essentials |
| Cloudflare Turnstile | Screens forms for automated abuse | IP address, browser signals | Essentials |
| Finsweet ConsentPro | Records and stores your cookie choice | Your consent choice | Essentials |
| Google Analytics 4 | Measures page and guide usage | IP address, page views, device and browser | Analytics |
| Hotjar | Shows how pages are used, so we can fix the weak ones | Pseudonymised behaviour, de-identified IP address, device, country | Analytics |
| HubSpot | Holds contact and enquiry records | Name, business contact details, enquiry history | Marketing |
| Mailchimp | Sends newsletters and marketing email | Name, email address, engagement with our email | Marketing |
| Make.com | Moves form submissions between our systems | Form contents in transit | Essentials |
| Zapier | Moves form submissions between our systems | Form contents in transit | Essentials |
| Airtable | Stores the lead and enquiry records our team works from | Name, business contact details, enquiry detail | Essentials |
| Microsoft 365 | Sends our replies and the documents you ask for | Name, email address, enquiry detail | Essentials |
| CraftMyPDF | Generates the PDF documents we send you | The information you submitted that appears in the document | Essentials |
| Make AI research | Looks up publicly available information about your organisation, so the specialist who calls you has read up first | The domain of your email address and the company name you typed. Not your name, your message or any other field | Essentials |
Hotjar stores its data in a pseudonymised profile, processes your IP address during the session and keeps it only in de-identified form, and is contractually prohibited from selling anything collected on our behalf.
Some of these providers store data outside Canada, mainly in the United States. Information held outside Canada is subject to the laws of the country it sits in, including lawful access by that country's authorities.
Who else does Ahearn & Soper share your information with?
Three situations, and no others. Legal and regulatory authorities, where the law requires it. A buyer or successor, in a merger, financing or sale of assets. And you, when you ask for a copy of what we hold about you.
- Legal and regulatory authorities, where we are required to disclose by law, court order, subpoena, or in connection with a judicial or governmental investigation.
- A buyer or successor, in connection with a merger, acquisition, financing, reorganisation or sale of assets, under confidentiality protections.
- You, when you ask for a copy of the personal information we hold about you.
We do not sell personal information. We do not disclose it to advertisers, data brokers or list resellers.
How long does Ahearn & Soper keep your information?
Only as long as the purpose requires, then we destroy or anonymise it. The specific periods for each kind of record are in the table below. CASL consent records are the one period set by law rather than by us.
Retention periods by record type
| Record | How long we keep it |
|---|---|
| Website form submissions | 12 months from the date you submit the form, then deleted |
| Contact and lead records in our CRM, after last activity | 24 months after the last activity, then deleted or anonymised |
| Customer service and support records | 7 years after the service contract or warranty ends |
| Newsletter subscriber records, after you unsubscribe | Subscriber record deleted within 30 days. We keep a minimal suppression record so we do not email you again. |
| CASL consent records | 3 years after the last commercial message, as CASL requires |
When a period ends we securely destroy, erase or anonymise the record. Anonymised usage statistics may be kept indefinitely, because they can no longer identify anyone.
How does Ahearn & Soper protect your information?
With physical, organisational and technical safeguards proportionate to how sensitive the information is. Access is limited to staff who need it for their work. Data in transit is encrypted. Every service provider in the table above is bound by a written agreement covering confidentiality and permitted use.
No method of transmission or storage is completely secure, and we do not claim otherwise. What we can promise is that we do not collect more than we need, which is the one safeguard that never fails.
What happens if there is a privacy breach?
We assess it, contain it, and report it. Where a breach of security safeguards creates a real risk of significant harm, PIPEDA requires us to report it to the Privacy Commissioner of Canada and to notify affected individuals as soon as feasible. Quebec Law 25 requires the same notice to the Commission d'accès à l'information for Quebec residents.
We keep a register of confidentiality incidents, as Law 25 requires, whether or not an incident meets the reporting threshold.
The process is fixed. We contain the incident, assess whether it creates a real risk of significant harm, notify the regulator and the affected individuals where it does, and record it in the register either way. The privacy officer owns that process and can be reached at marketing@ahearn.com.
How do you access, correct or delete your information?
Email marketing@ahearn.com and say what you want. You have the right to see the personal information we hold about you, to have it corrected if it is wrong, to withdraw your consent, and to ask us to delete it. We respond within 30 days, the period PIPEDA sets.
We may need to verify your identity before we act on a request, and we will tell you what we need in order to do that.
Some information cannot be deleted on request. Records we are required to keep by law, and records needed to complete a transaction or defend a legal claim, stay until their retention period ends. Where we refuse a request we tell you why in writing, and we tell you how to complain to the Privacy Commissioner of Canada.
Quebec residents also have the right to receive their information in a structured, commonly used technological format, and the right to be told about any decision made about them based solely on automated processing. Ahearn & Soper does not make automated decisions about individuals.
How do you stop marketing email from Ahearn & Soper?
Click the unsubscribe link at the bottom of any marketing email we send. It takes effect within 10 business days, the period CASL allows, and usually within minutes. You can also email marketing@ahearn.com and ask to be removed.
Unsubscribing stops marketing email. It does not stop transactional messages, which means a reply to your enquiry, a document you asked for, or a message about a contract you hold with us.
Every commercial message we send identifies Ahearn & Soper Inc., gives a mailing address and carries a working unsubscribe mechanism, as CASL requires.
For a third party website you reached through a link on this site, you have to unsubscribe there. We cannot do it for you.
Who is responsible for privacy at Ahearn & Soper?
Danny Di Marco, VP of Finance & CFO and HR Director, is the designated privacy officer of Ahearn & Soper Inc., responsible for the protection of personal information as Quebec Law 25 requires. Write to marketing@ahearn.com and mark it for the attention of the privacy officer, or call 416-675-3999. Every privacy request sent to that address is routed to him.
Privacy officer: Danny Di Marco, VP of Finance & CFO, HR Director, Ahearn & Soper Inc. Email: marketing@ahearn.com. Telephone: 416-675-3999.
If you are not satisfied with our answer, you can complain to the Office of the Privacy Commissioner of Canada at priv.gc.ca. Quebec residents can complain to the Commission d'accès à l'information du Québec at cai.gouv.qc.ca.
What happens when this privacy policy changes?
We post the new version on this page and change the last updated date at the top. Where a change materially affects how we use information you have already given us, we ask for your consent again rather than relying on the consent you gave before.
This version was published on 26 August 2026. It replaces the version dated 19 May 2026.
How do you contact Ahearn & Soper about privacy?
Email marketing@ahearn.com and mark it for the attention of the privacy officer, Danny Di Marco, or call 416-675-3999. That address reaches the person responsible for personal information at Ahearn & Soper Inc. We answer privacy requests within 30 days.
Ahearn & Soper Inc. This policy is written for clarity. It is not legal advice, and it does not change the terms of a contract you hold with us.