FAQs

How long will it take for me to receive my order?

We will endeavor to process and ship your order within 24 hours of the time you placed it, if we have the items you have ordered in stock. If the items are not in stock, then your order will be delayed until we receive them. Once the stock arrives it will normally be shipped to you within 24 hours. Please note that because we only ship complete orders, orders with many items are more likely to be delayed for stock reasons. Your choice of shipping options will affect the time in transit, which can be up to 2 or 3 days.

In some instances we may be further delayed if we cannot get prompt authorization of your credit card, or if we need to contact you for further information or confirmation.

Can I use a Shipper other than Purolator?

No, our store supports only Purolator. There are numerous options available from Purolator to fit most requirements.

Please explain the significance of the various shipping options.

• Purolator Ground™
  When overnight delivery isn’t required, you can save money by choosing Purolator Ground service. With this cost-effective alternative, your shipment travels via Purolator’s most economical mode and takes two business days or more to arrive, depending on the destination.*

• Purolator Express™
  When you need next business day delivery, and getting your shipment there by end of day is soon enough, choose Purolator Express service. Guaranteed delivery to most destinations in Canada by 5 p.m. the next business day.

• Purolator Express™ 9AM
  When you need early morning, next business day delivery, choose Purolator Express 9AM service. Guaranteed delivery to most destinations in Canada by 9 a.m. the next business day.

• Purolator Express™ 10:30AM
  If mid-morning delivery the next business day makes the most sense for you, choose Purolator Express 10:30AM service. Guaranteed delivery to most destinations in Canada by 10:30 a.m. the next business day.

• Purolator Express™ Evening
  When you need next business day delivery, but your recipient won’t be home during the daytime, choose Purolator Express Evening service. Guaranteed delivery to select destinations in Canada between 5:30 p.m. and 9 p.m. the next business day.

• Purolator Ground™ Evening
  When next business day delivery isn’t required, but you still need your package to be delivered during the evening hours, choose Purolator Ground Evening service. Guaranteed delivery to select destinations in Canada between 5:30 p.m. and 9 p.m. in two business days or more, depending on the destination.*

• Purolator Same Day
  Sometimes overnight just isn’t fast enough. You need your shipment delivered today – across town or across the country. Purolator Same Day service is available 24 hours a day, 7 days a week, 365 days a year** with various services to meet all your urgent needs.

How can I purchase using my tax exempt status?

Yes, but we will need to make an adjustment to your account to enable this. Please call 800-263-4258 and ask for Customer Service with your tax exemption information.

Why have I been charged an Environment Handling Fee?

The provinces of British Columbia, Alberta, Saskatchewan, Ontario and Nova Scotia have each implemented a mandatory electronics recycling program. As part of these programs suppliers of designated types of electronics products into those provinces must remit fees to non-profit organizations set up by each provincial government in order fund the cost of collection, transportation and recycling of electronic materials, public information & awareness programs, and electronics-related research. If you purchase one of the designated products from us, we will automatically add the applicable fees to your purchase. GST or HST is applicable to these fees.

Ahearn & Soper Inc. has chosen to show the charges as separate items rather than include them in the price of the product, in order to make them visible to you and to make it easier to compare prices.

Can I change the email address on my account?

Yes. However your email address is used to login to your account, so if you change your email address be aware that you will need to use the new address to login, after the change becomes effective.

How Can I track the progress of my order?

To track your shipment(s) you can send an e-mail to track@purolator.com with your tracking numbers / PINs listed one per line in plain text format in the body of the e-mail. You will be sent a response with the status of your shipment(s) shortly after you submit your e-mail.
Or, you can visit http://www.purolator.com/track/multi_track.html to track your shipment(s) using your reference value, please enter your shipment reference into the box provided and click the TRACK button.