Repair & Maintenance Services

Repair & Maintenance Services

Ahearn & Soper's state-of-the-art repair facility includes the latest diagnostic equipment utilized by the equipment manufacturer. We provide fast turnaround time and use the original equipment manufacturer's parts in the process. Depot Service is best suited to portable equipment such as terminals and printers, which can be readily swapped out and shipped via courier to a central repair facility. Depot Service is available on a fixed cost annual Service Agreement or on a time and materials basis.

Service Agreements make it easy to budget your support costs with a fixed annual price. In addition we provide you with priority turn-around on repairs. Your equipment will be in and out of our shop within 3 days.

We provide Nationwide On-Site Service either on a fixed annual service agreement basis or on a "time and material" pay as required basis. Service Agreements are available with optional hours of coverage from standard Monday through Friday, 8 a.m. to 5 p.m. to full 24 hour a day, 7 day a week coverage. We provide a full range of services including: installation, repair, preventive maintenance, training and over the phone support. Customers with Service Agreements receive priority response from our factory trained service representatives.

Repair Services Include:

• Remedial Maintenance, covering all parts labor and travel.
• Agreement coverage up to 24 hours a day, 7 days of the week, depending on the contract

For an annual fee, all labor and repair parts (excluding print heads) are covered for one full year. This option eliminates the need for time spent obtaining approvals and purchase orders when equipment failures occur, while allowing for annual maintenance and repair cost budgeting.

The ultimate solution for minimizing down time is the availability of a Hot Swap Unit configured the same as your production unit. If the production unit fails, your operators would simply move it aside and install the spare. The faulty equipment could be serviced either on-site or sent to our facility for depot repair. We would be pleased to offer you pricing on a back-up system and to help put in place testing and Hot Swap replacement routines.

With an On-Site Service Agreement, the reliability and working life of your equipment will be increased through scheduled preventive maintenance. Included in the Service Agreement are 2 preventive maintenance calls per year where we clean, test and re-calibrate the equipment. With the exception of print heads, any parts that are found to be worn or defective are replaced at no additional charge.

Ahearn & Soper stocks genuine OEM parts and supplies for the products we support. When you need parts and supplies, our experienced staff will be pleased to help you out. Keep your products operating in like-new condition with OEM parts and supplies from Ahearn & Soper Inc.