At Ahearn & Soper, it's not just enough to sell you a product to enhance your company's operations, we are also there
to help you get the most out of it. Our Professional Service Group, an expert team of designers, trainers and
programmers, can step in and help your organization at whatever point you need to help get your project up quickly and
Ahearn & Soper provides the following professional services:
Application Design and Programming
Site Surveys & Facility Analysis
System and Integration Testing
On-Site Planning & Installation
Software Support & Upgrades
Wireless Site Surveys and Analysis
For RF and RFID Systems, many considerations about the application must be factored in. We can provide
you with valuable services such as Facility Analysis to ensure that the system has the proper throughput, no dead zones,
redundancy, no interference, and proper network management. As well, the number of users must be factored into the equation.
Integral to the coverage of the RF is the Antenna technology, which can vary from manufacturer to manufacturer. With 802.11x
specifications, many choices of manufacturer can be considered. As well, mixing and matching equipment is important for
meeting all application needs and future concerns.
Ask an Ahearn & Soper expert how we can help you overcome RF Coverage Issues including Facility Size, Product
Storage, Racking, Machinery, Noise/Interference, Layout, Number of Users and Throughput.
Custom Programming & Engineering
Our Software Specialists have extensive experience in resolving the complex software and hardware
interoperability problems that can cause productivity-sapping downtime.
With Ahearn & Soper software solutions, you not only improve your organization's Automatic Identification and Data
Collection procedures, you get the piece-of-mind that can only come from partnering with the undisputed leader in software
support. Extra care and planning in the development stage allows us to offer you software solutions that can be changed or
enhanced to ultimately increase functionality and efficiency.
That is why we are committed to providing you with quality software solutions that allow for optional enhancements and
upgrades so that your software can grow and adapt to your business needs. We provide our customers with all of the tools
required to keep software solutions operating at optimal levels. In addition, our experts can bring old software up to new
By fine-tuning trouble spots, or adding new features, we can have your old applications running better than ever. Let us
use our technical expertise to perfect your existing software.
Our experienced and certified Project Manager can take your Automatic ID or Data Capture Project from the
planning stage to the development of a project plan to Requirements analysis and functional specifications right through to
installation, integration, set up and training. Our Project Managers will ensure all requirements and deadlines are met to
Remote Monitoring Service
Our Support Specialists have the capability of connecting to a customer's server remotely to install
software updates necessary to correct problems or to enhance or check system performance. We can connect to your system to
verify the status of the entire network in order to determine the most efficient way of correcting any problems prior to
dispatching an expert to the site.
With an Ahearn & Soper Annual Technical Telephone Support Agreement, for a fixed cost your
technicians will receive support over the phone from our factory trained technical specialists. When your technicians need
assistance they will be able to call our specialists for support and access to technical documentation and additional
resources. They will also make sure that systems are maintained with the latest software updates. This will help you
maximize productivity and system performance. We will walk them through troubleshooting and repair procedures. Our response
time for telephone support is within 4 hours.
Our training courses can be custom tailored to your own support needs including:
Technical maintenance training for customers performing self-
System manager training
System software and application training
To learn more about our products and services, call 1-800-263-4258 or email us at email@example.com